TERMS & CONDITIONS

Last Updated: September 1, 2026

Welcome to HATE ME. These Terms & Conditions govern your use of our website and your purchase of products from HATE ME.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

GENERAL

This website is operated by HATE ME.

Throughout the website, the terms “we,” “us,” and “our” refer to HATE ME. The terms “you” and “your” refer to customers, visitors, and users of our website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any changes will be posted on this page.

ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a purchase agreement or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with the operation, security, or functionality of our website.

PRODUCTS

We make every effort to display our products, colours, designs, sizing, and product information as accurately as possible.

However, colours may appear differently depending on your screen, device, brightness settings, or display configuration.

Because some HATE ME products may feature oversized, relaxed, or unique fits, we recommend reviewing the applicable size guide before placing your order.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

PRICING

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change without notice.

Applicable taxes, shipping charges, duties, or other fees may be added during checkout where required.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies at any time.

ORDERS

Submitting an order does not automatically guarantee acceptance.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

Suspected fraud
Incorrect pricing
Product availability issues
Payment authorization problems
Incorrect customer information
Technical errors
Suspected resale or unauthorized commercial activity

If we cancel an order after payment has been processed, any applicable refund will be issued to the original payment method.

PAYMENT

All payments must be successfully authorized before an order can be processed.

Payment information is handled through secure third-party payment providers.

HATE ME does not directly store your complete credit or debit card information.

SHIPPING & DELIVERY

Estimated delivery time is generally 5–10 business days.

Delivery estimates are provided for reference and are not guaranteed.

Delivery may be affected by carrier delays, weather, customs processing, holidays, high order volumes, incorrect addresses, or other circumstances outside of our reasonable control.

Once your order has shipped, tracking information may be provided by email.

Please ensure your shipping information is accurate before completing your purchase.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

HATE ME is not responsible for delays caused by customs authorities.

RETURNS & REFUNDS

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

Please review that policy before making a purchase.

Products must meet the eligibility requirements outlined in our Return & Refund Policy before a return or refund can be approved.

Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer protection laws.

ORDER CHANGES & CANCELLATIONS

If you need to request a change or cancellation, please contact us as soon as possible at support@hateme.store.

We cannot guarantee that an order can be changed or cancelled once processing or production has started.

PROMOTIONAL CODES

Discount codes and promotional offers may be subject to additional conditions.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash
Only one discount code may be used per order
Codes may have expiration dates
Certain products may be excluded
Promotions may be changed or discontinued at any time

We reserve the right to cancel or reject the use of a promotional code where misuse, fraud, or an error is identified.

INTELLECTUAL PROPERTY

All content appearing on the HATE ME website, including but not limited to:

HATE ME and H8ME branding
Logos
Product designs
Graphics
Photography
Videos
Website designs
Text
Artwork
Product names
Marketing materials

is owned by, licensed to, or otherwise authorized for use by HATE ME and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, publish, or commercially use our content without prior written permission.

USER CONTENT

If you submit, tag, mention, review, or otherwise provide content to HATE ME, you remain responsible for the content you provide.

Where we would like to use customer-created content for promotional or commercial purposes beyond what is otherwise permitted by law or platform functionality, we may request appropriate permission.

You must not submit content that is unlawful, abusive, fraudulent, defamatory, infringing, or harmful.

THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment providers, delivery companies, social media platforms, analytics providers, and other technology services.

We are not responsible for the independent policies, practices, availability, or content of third-party websites or services.

Your use of third-party services may also be subject to their own terms and privacy policies.

WEBSITE AVAILABILITY

We aim to keep our website available and accurate, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, update, or discontinue parts of the website for maintenance, technical reasons, security, or other operational needs.

PROHIBITED USES

You may not use our website to:

Violate applicable laws or regulations
Infringe intellectual property rights
Submit false or misleading information
Transmit malware or harmful code
Attempt unauthorized access to our systems
Collect customer information without authorization
Commit or facilitate fraud
Interfere with website security
Use automated systems to abuse or disrupt the website

We reserve the right to restrict or terminate access where misuse is detected.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HATE ME will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website, services, or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold HATE ME harmless from claims, damages, liabilities, losses, or expenses arising from your unlawful misuse of our website or your violation of these Terms & Conditions.

PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of British Columbia, Canada, and the applicable federal laws of Canada.

Any disputes will be handled in accordance with applicable law and any mandatory consumer protection rights available to you.

SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect.