SHIPPING & DELIVERY

Last Updated: September 1, 2026

At HATE ME, we want your order to arrive safely and as smoothly as possible. Once your order has been placed, our team will begin preparing it for shipment.

DELIVERY TIME

Estimated delivery time is 5–10 business days.

Business days are Monday through Friday and do not include weekends or statutory holidays. Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

ORDER PROCESSING

Once your order is confirmed, it will be prepared and processed for shipment. You will receive a confirmation email after placing your order.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

ORDER TRACKING

After your package has been shipped, you can use the tracking information provided in your shipping confirmation email to follow the progress of your delivery.

Please allow some time for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before submitting your order.

HATE ME is not responsible for delays or packages delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.

DELIVERY DELAYS

While we aim to have all orders delivered within 5–10 business days, occasional delays may occur due to high order volumes, carrier disruptions, weather conditions, holidays, customs, or other factors outside of our control.

We appreciate your patience if your order experiences an unexpected delay.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and with household members, neighbours, concierge, or building management.

If you are still unable to locate your package, please contact us and we will do our best to assist you.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery time