Return & Refund

Last Updated: September 1, 2026

Thank you for shopping with Hate Me.

Every Hate Me product is made to order specifically for you. This helps reduce waste and allows us to maintain the highest quality standards. Because of this, please read our return policy carefully before placing your order.

Returns & Exchanges

As all of our products are custom-made, we do not accept returns or exchanges for the following reasons:

You ordered the wrong size.
You changed your mind after placing your order.
You no longer want the item.
You prefer a different color or style.

Please review our size guide carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we will make it right.

Please contact us within 7 days of receiving your order and include:

Your order number
Clear photos of the item and the issue
A brief description of the problem

Once your claim has been reviewed and approved, we will provide either:

A free replacement, or
A full refund

at no additional cost to you.

Order Cancellations

Orders may be canceled or modified only before production begins.

Once your order has entered production, it cannot be canceled, changed, or refunded because it is being made specifically for you.

Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please note that it may take 5–10 business days for your bank or payment provider to process and post the refund.

Lost or Delayed Packages

If your package appears to be lost during transit, please contact us and we will work with the shipping carrier to investigate the issue.

If the carrier confirms that the package has been lost, we will arrange a replacement or refund.

We are not responsible for delays caused by customs, weather conditions, carrier disruptions, or other circumstances beyond our control.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is entered and the order has already entered production or has been shipped, we may not be able to issue a refund or replacement.